Contact Crawfordsville Water Restoration

What should you do first when water gets into your house in Crawfordsville?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• If water is coming in from outside after heavy rain near Sugar Creek, move valuables to a higher floor and stay out of moving water.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What questions come up on the first call?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Crawfordsville date mostly from the 1940s, and the decade tells the crew what kind of pipes to expect.
• Whether you were able to reach the breaker panel.
• If you plan to file a claim, which company your policy is with.

It's fine to guess on any of these, and the crew will confirm the details on site.

What will the crew do first when they arrive?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

If the water came from a drain, the crew treats it as contaminated, which means cleaning the area and removing materials that can't be cleaned.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Why do the age and layout of your Crawfordsville home matter on the call?

Crawfordsville grew a lot in the 1940s, and plenty of homes from that time still have some original plumbing. Typical houses here are Victorian, Queen Anne, Italianate and Colonial Revival homes. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Older sewer systems that carry storm water and sewage in the same pipes can back up into basements during heavy storms. Some parts of Crawfordsville sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Tell the person who answers what you know, and the crew will take it from there.

Does this page cover your part of Crawfordsville?

You can reach the crew from anywhere in Crawfordsville, including these neighborhoods:

• Elston Grove Historic District · most with basements
• East Wabash Avenue Corridor · basements are common
• Ashton Walk Subdivision · most with basements
• Diamond Ridge Subdivision · much of it from the 1990s to 2000s, basements are common
• Big Four Crossing Subdivision · finished basements are common

Calls from Lebanon, Lafayette, Frankfort, Linden, Waveland and New Market come to us too. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Crawfordsville?